Privacy Policy

At PAWORX, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary practice management software.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, clinic name, contact details)
• Practice data (patient records, appointments, billing information)
• Communications (support tickets, feedback, surveys)
• Usage data (features used, time spent, actions taken)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve user experience and functionality
• Detect, prevent, and address technical issues

Data Security

We implement appropriate technical and organizational measures to protect your data:

• 256-bit AES encryption for data at rest
• TLS 1.3 encryption for data in transit
• Enterprise-grade cloud infrastructure
• Regular security audits and penetration testing
• Role-based access controls
• Multi-factor authentication options

Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you request deletion of your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf (hosting, analytics, payment processing)
• Integration partners when you enable specific integrations (labs, payment processors)
• Law enforcement when required by law or to protect rights and safety

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but some features of our service may not function properly without them.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: